Privacy Policy

Privacy Policy — Monapilla Escape

At Monapilla Escape, accessible at monapillaescape.holidayfuture.com, one of our main priorities is the privacy of our visitors and guests. This Privacy Policy document explains the types of information we collect and record, and how we use it.

If you have any questions or require more information about our Privacy Policy, please contact us by email at simon@monapillaescape.com.au.

This Privacy Policy applies to our online activities and is valid for visitors to our website with regard to the information they share and/or we collect at Monapilla Escape. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information you are asked to provide, and the reasons why, will be made clear to you at the point we ask for it. If you contact us or make a booking directly, we may collect information such as your name, email address, phone number, booking and stay details, and the contents of any message or attachment you send us, along with any other information you choose to provide. Payment is processed by our booking provider; we do not store your full card details.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate and maintain our website
  • Manage your booking and your stay with us
  • Improve, personalise and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and information relating to your stay or our website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log files

Monapilla Escape follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose is to analyse trends, administer the site, track users' movement on the website, and gather demographic information.

Cookies and web beacons

Like most websites, Monapilla Escape uses cookies. These cookies store information including visitors' preferences and the pages on the website the visitor accessed or visited. The information is used to optimise the user experience by customising our web page content based on visitors' browser type and/or other information.

Your rights under Australian privacy law

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You have the right to:

  • Ask what personal information we hold about you and request access to it
  • Ask us to correct information that is inaccurate, out of date or incomplete
  • Ask us to delete your personal information, where we are not required to keep it
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at simon@monapillaescape.com.au. If you have a concern about how we have handled your information, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

CCPA privacy rights (for California consumers)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data it has collected
  • Request that a business delete any personal data it has collected about the consumer
  • Request that a business that sells a consumer's personal data not sell it

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

GDPR data protection rights (for visitors in the EU/UK)

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access — request copies of your personal data (we may charge a small fee).
  • The right to rectification — request that we correct inaccurate information or complete incomplete information.
  • The right to erasure — request that we erase your personal data, under certain conditions.
  • The right to restrict processing — request that we restrict processing of your personal data, under certain conditions.
  • The right to object to processing — object to our processing of your personal data, under certain conditions.
  • The right to data portability — request that we transfer your data to another organisation or to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Children's information

Another part of our priority is protecting children online. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children's online activity. Monapilla Escape does not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child provided this kind of information on our website, please contact us immediately and we will do our best to promptly remove it from our records.

Contact

For any privacy-related questions or requests, contact us at simon@monapillaescape.com.au.